The offer and sale of products on our website ("alessandrapolello.it") are governed by these General Sales Conditions. Products purchased on alessandrapolello.it are sold directly by Alessandra Polello. ("the Seller"), with headquarters in Italy, piazza Repubblica, 16 - Mede (PV), VAT number no. 02718460187. You can request any information through our assistance services by contacting Customer Service.
1. Our trade policy
The Seller offers for sale, on alessandrapolello.it, the products and carries out its e-commerce activity exclusively towards its end users who are "consumers".
When we speak of "consumer" we refer to any natural person who acts on alessandrapolello.it for purposes not related to his commercial, entrepreneurial or professional activity, possibly carried out. If you are not a final consumer, please contact Customer Service to find out how to purchase them reserved for you.
In consideration of its commercial policy, the Seller reserves the right not to process orders from parties other than the "consumer" or in any case from orders that do not conform to its commercial policy.
These General Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders for products on alessandrapolello.it between the users of alessandrapolello.it and the Seller.
The General Conditions of Sale do not regulate the supply of services or the sale of products by subjects other than the Seller that are present on alessandrapolello.it through links, banners or other hypertext links. We advise you, before placing orders and purchasing products and services from parties other than the Seller, to verify their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of transactions of electronic commerce between users of alessandrapolello.it and third parties.
2. How to conclude the contract with the Seller
To conclude the purchase contract of one or more products on alessandrapolello.it, you will have to fill in the electronic order form and send it to the Seller, electronically, following the relative instructions.
Before proceeding with the purchase of the products, through the transmission of the order form, you will be asked to carefully read the General Conditions of Sale and the right of withdrawal. In the order form we will provide you with a summary of the information on the essential characteristics of each product ordered and with the relative price (including all applicable taxes or duties), the payment methods that you can use to purchase each product, the delivery methods of the products purchased, of the procedures for handling complaints by the professional, of shipping and delivery costs, as well as the references and geographical address of the Seller.
In the order form, displayed immediately before the conclusion of the purchase contract, we will provide you with summary information about the essential characteristics of each product ordered, the price (including all applicable taxes or duties) and shipping costs (including any additional costs incurred by you for choosing a different and / or faster shipping type and delivery than the standard one). The contract is concluded when the Seller receives, via computer, your order form, after verifying the correctness of the data relating to your order.
The order form will be filed in our database for the period of time necessary to process the orders and in any case in accordance with the law. You can access your order form by consulting the Follow Your Order section.
When proceeding with the transmission of the order form you will be informed that this forwarding implies the obligation to pay the indicated price. Before submitting the order form, you will also be asked to identify and correct any data entry errors.
The language available to conclude the contract with the Seller is Italian.
Once the contract is concluded, the Seller will take charge of your purchase order.
The Seller may not process your purchase orders which do not give sufficient guarantees of solvency or which are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not followed up your purchase order specifying the reasons. If the products, presented on alessandrapolello.it, are no longer available or on sale at the time of your last access to the site or the sending of the order form, it will be the Seller's responsibility to inform you promptly and in any case within fourteen (14 ) days from the day following the day on which you have sent your order to the Seller, the unavailability of the ordered products. In the event that the order form is submitted and the price has been paid, the Seller will reimburse, without undue delay, what you have already anticipated and the contract will be terminated between the parties.
With the electronic transmission of the order form, you unconditionally accept and undertake to observe, in relations with the Seller, these General Conditions of Sale. If you do not agree with any of the terms set out in the General Terms of Sale, please do not submit the order form for the purchase of products on alessandrapolello.it.
Once the contract is concluded, the Seller will send you a receipt of the purchase order by e-mail.
3. Guarantees and indication of product prices
On alessandrapolello.it, only products with the Alessandra Polello brand and produced directly by the seller are offered for sale.
The Seller does not sell used, irregular or inferior quality products to the corresponding market standards.
The essential characteristics of the products are presented on alessandrapolello.it within each product page. The images and colors of the products offered for sale on alessandrapolello.it may however not correspond to the real ones due to the Internet browser and monitor used.
Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant order form.
Purchase requests from countries not included among those displayed on the splash page cannot be accepted by the Seller.
The Seller, in the case of exercising your right of withdrawal, has the right not to accept the return or to fully reimburse the sums paid for the purchase, in relation to those products that are devoid of the relative tag or that have been altered in the their essential and qualitative characteristics or that have been damaged.
All products sold by the Seller are covered by the legal guarantee of twenty-four (24) months for lack of conformity, in accordance with the applicable law. The lack of conformity of the product must be communicated to the Seller within two (2) months of its discovery. The lack of conformity can be communicated to the Seller by contacting Customer Service. In case of lack of conformity you have the right to request the repair or replacement of the product. In the event that the aforementioned remedies are not possible or excessively burdensome, you will be entitled to a reduction in the price paid or to the termination of the sales contract, pursuant to art. 130 of the Consumer Code.
To pay the price of the products and the relative shipping and delivery costs, you can follow one of the methods indicated in the order form. In no case will you be charged more than those actually incurred by the Seller, in relation to the payment instrument you have chosen.
In case of payment by credit card, the financial information (for example the number of the credit / debit card or the date of its expiry) will be forwarded, through encrypted protocol, to Paypal, Banca Sella or to other banks, which provide the related remote electronic payment services, without third parties having access to them in any way. Furthermore, such information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the related refunds in the event of any return of the products, following the exercise of your right of withdrawal, or if it becomes necessary prevent or report the fraud commission on alessandrapolello.it to the police. The price for the purchase of the products and the shipping costs, as indicated in the order form, will be charged to your current account at the time of payment by Paypal.
5. Shipping and delivery of products
To find out the specific shipping and delivery methods for the products at the chosen address, you can contact Customer Service. Please pay attention to what is reported in this section because the indications contained therein are an integral and essential part of these General Sales Conditions and, therefore, they are considered to be fully known to you and accepted at the time of transmission of the order form.
6. Customer support
You can request any information through our support services: contact Customer Service.
7. Right of withdrawal
You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days from the day of receipt of the products purchased on alerssandrapolello.it. It will not be possible to change the chosen product with another one.
To withdraw from the contract you can use contact Customer Service, or write and send the Seller another explicit declaration of your decision to withdraw from the contract, or return the products. The Seller will send you confirmation by email of receipt of the request for withdrawal.
Once the withdrawal from the contract has been exercised, you will have to return the products to the Seller by delivering them to the courier for shipment within fourteen (14) days from when you notified the Seller of your decision to withdraw from the contract.
The only expenses at your expense are those for returning the purchased products.
If you decide to use the courier indicated by the Seller in the Return Form, contact Customer Service to schedule the taking, the return of the product and the costs for the return. Furthermore, from the time of delivery of the purchased products to the shipping agent indicated by the Seller, the Seller exempts you from any liability in the event of loss or damage to the products during transport.
If you decide to use a different shipping method than the one indicated by the Seller in the Return Form, we ask you to contact the Seller to plan the return of the product. In this case, an amount equivalent to the standard shipping cost of the products purchased will also be refunded, while any additional costs incurred by you for having chosen a different and / or faster shipping type and delivery than the standard one will not be reimbursed. In this case, you may be held responsible for loss or damage to the products during transport, which is due to your negligent choice of carrier and / or shipping methods.
The Right of Withdrawal - in addition to compliance with the terms and procedures described in paragraphs 7.1, 7.2, 7.3 and 7.4 above - is considered exercised correctly if the following conditions are also fully met:
- to. the Return form or other explicit declaration of your decision to withdraw from the contract must be correctly completed and sent to the Seller within fourteen (14) days of receipt of the products;
- the products must not have been used, worn, washed;
- the seal with the product code must be included;
- the products must be returned in their original packaging;
- is. returned products must be delivered to the shipper within fourteen (14) days from when you notified the Seller of your decision to withdraw from the contract or, in the case referred to in paragraph 7.8 below
- the products must not be damaged.
The sums will be reimbursed to you in the shortest possible time and, in any case, within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the refund procedures, once verified the correct execution of the terms and conditions indicated above, as indicated in paragraph 8.
If the procedures and terms for the exercise of your right of withdrawal, as per letters a), e) and f) of the previous paragraph 7.7 are not respected, you will not be entitled to reimbursement of the sums already paid to the Seller. Within fourteen (14) days from the sending of the email with which you will be notified of the non-acceptance of the return, you can choose to get back, at your expense, the products in the state in which they were returned to the Seller, notifying the Seller, according to the methods that will be communicated to you. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase.
If the conditions set out in letters b), c) and d) of the previous paragraph 7.7 are not respected, you will not be entitled to reimbursement of the sums already paid to the Seller.
8. Refund times and methods
After returning the products, the Seller will make the necessary checks relating to their compliance with the conditions and terms indicated in paragraph 7. In the event that the checks are successfully concluded, the Seller will send you, via e-mail, the relative confirmation of the acceptance of the returned products.
Whatever method of payment you use, the reimbursement is activated by the Seller as quickly as possible and in any case within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal